Support and sales around the clock, on your own information
An assistant trained on the company's catalogue, prices and processes. It handles WhatsApp and the website, and hands the conversation to a person when appropriate.
The difference between a useful assistant and one that gets in the way is what it knows. Training is done on real documentation: catalogue, prices, opening hours, policies and frequently asked questions. When it does not have the answer, it says so and hands over.
Services
Support and sales around the clock, on your own information
Trained on your own information
Catalogue, prices, opening hours, policies and frequently asked questions. It is updated along with the source documentation.
WhatsApp and web
The channels where customers already write, without asking them to install anything new.
Handover to a person
When an enquiry becomes complex or the customer asks, the conversation moves to a human with the full context.
Reporting on enquiries
Every conversation is business information: what customers are looking for and what they are not finding.